About us - Business policy

In achieving our mission and vision we base our business on responsibility, fairness, efficiency, ethics and respect good business relationships with all our business partners, the business and social environment and our employees.

To actualize these principals we are guided by the following while conducting business:

  • integrity and business behavior
  • communication with all interested parties
  • relationship to employees
  • environment


We support open and respectful behavior with all interested sides. This is done in accordance with all laws, regulations and technical guidelines in countries in which we do business. All information we receive from our business partners is treated confidentialy.


We are open in communication with all interested parties – suppliers, customers, employees and social organizations.


Relationship to employees

We support values of the International declaration of the Human rights and Fundamental convention of the international business organizations. Particularly important are following aspects in relationship to the employees:

  • Decent treatment of each employee, with respect to their dignity based on the equality no matter of kind, gender, religion and origin
  • All employees have reasonable working time, periodical brakes and are fairly reimbursed for their work
  • In no working place can children or non-adults be employed


We treat the environment with special care. Our business is based on minimum impact on the environment. All interested sides, especially our employees are informed and directed by us in reasonable consumption of all resources and application of ecologically friendly technologies.

By carrying out the declared general policy we support socially responsable behavior.

This behavior is focused on achieving their goals in an efficient, environmentally friendly and socially responsable manner.

We cherish open communication to all interested parties and we care about their safety and well being.

Safety at work is organized and carried out with the aim of ensuring all people in working conditions without danger to life and health for preventive and timely to avoid accidents and injuries at work, and occupational and other diseases and mitigate their consequences. Systematic safety at work is conducted on human and economic reasons.

Protection as a mandatory part of the working culture

Safety at work is an integral part of the organization and execution of all processes in production and must be included in each employee's working culture. All employees are trained to work in a safe manner. The key elements for improving safety are the employees and the employer's occupational safety and health to employees primarily in manufacturing facilities.

Multiple damage

In order to detect and eliminate the damage and dangers which threaten the life and health of persons at work, determined to protection measures, policies and procedures. Incidents and occupational diseases, causing serious damages to the employee:

  • in business: falling employee efficiency, changing the organization of work, additional running costs and decrease in product quality,
  • for employees and their families: reducing social and material security, psychological stability and general health of the individual and the family.
  • in the community: additional invelovment of health, social burden and pension funds, the issuance of additional infrastructure, and the engagement of humanitarian and social organizations

Improving working conditions

With constant monitoring, measuring and improving we make great efforts and resources in the development and application of new technologies, machinery and equipment other than production-technological progress and increased productivity, good conditions of safety at work. Per job specification, according to risk assessment, is done acquisition of high-quality protective equipment. With the constant improvement of working conditions, particular attention is paid to compliance with international standards, and applicable statutes and regulations in the field of safety and security. In addition to the existing ISO 9001 and ISO 14001 Our goal is to integrate them with a system of health management and Security at Work - OHSAS 18001 as well as improving the safety of all the processes that the organization conducts.

User privacy and data protection

This Privacy Policyis based on the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 2016on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) which explains what personal information is collected regarding our services and products, how we treat, use and protect this information, for which purposes we use it, as well as your rights associated with your data

Our ground principle is our client privacy and protection of personal data. We follow the following principles to protect your privacy:

  • We do not collect more information than is necessary;
  • We do not use your data for purposes other than those specified;
  • We do not keep your data if it is no longer needed, or with a valid legal basis
  • We never sell, rent or otherwise distribute or make public your personal information.
  • We do not spread your data to third parties, without your knowledge
  • We do not use any automated decision-making processing neither profiling, or by analyzing or predicting your personal preferences and behaviors
  • Your personal data is not transmitted outside the EU
  • We do not use your data for purposes other than what we specified,
  • We also make sure that your data is stored securely.

It is important to read our Privacy Policy and we hope you will dedicate your time and your attention. We tried to make these regulations clear and understandable, with our will to keep your full confidence in the way we deal with your personal data

If you will have any further questions about your personal dana protection in our company, or if you have idea or suggestions, please contact us to a following contacts:

  • e-mail address gdpr (na) oprema-intercom (tocka) com or
  • telephone number +385 42 819183.


1.Who are we

Oprema-Intercom d.o.o.Gospodarska 3, 42202 Trnovec, OIB: 65038760290, MBS: 070063820,registered at Commercial court in Varaždin, for production of refrigeration for cooling and dispensing beer, and also devices for cooling and dispensing soft drinks, wine, water, soda water, and other activities within its business scope.

Oprema-Intercom d.o.o. . acts in relation to your personal data, as our clients and potential customers of services and products in the role of the data controller, which determines the purposes and means of your personal data processing and ensures that all the security measures of your personal data are safe.


2. Which data we process

Oprema-Intercom d.o.o. processes several categories of your personal data:

a) Data regarding business cooperation

We collect your information that you make available to us when intending to sign a purchase order for our products that are required to complete the contract, such as your first and last name, address, contact information (email address, phone number), personal identification number (OIB), and we process them for the length of our contractual relationship. This includes information necessary for the delivery of contracted products and services, invoicing, data proving the contract authorizations, and data collected when communicating with us (e.g. contact information).

Also, we collect your information that you make available to us when intending to sign a purchase agreement for your products and services, as our loyal suppliers, which are required to complete the contract, such as your first and last name, address, contact information address, phone number), Personal Identification Number (OIB), and processed during the term of our contractual relationship

b) Web

We completly follow the legislation regarding privacy protection and protection of other data we get into possession thru the web pages, and we take all reasonable technical and other measures to protect them according to the law.

We do not sell, rent or give e-mail addresses or any other data to third parties. Data will be used exclusively for business contacts, with with the intention to improve our website or for statistical purposes.

Occasionally we conduct surveys and questionnaires on our web site. The data that we will collect within this surveys and questionnaires is used exclusively for the needs of Oprema-Intercom d.o.o.

Our web page contains links to other web pages, on which our Privacy policy does not apply. We recommend you to read the privacy policy of every other internet page you visit.


This website uses cookies to ensure a better user experience and functionality. Using this website you agree to the use of cookies.

We use the following cookies:

1. session cookie
Used so the website remembers the used language, sign-ins and similar

2. Google Analytics
Used to analyze visitor statistics and website usage
You can opt-out globally from Google Analytics statistics using Google instructions here

3. LinkedIn, Twitter, Facebook
Used to link the website with these social networks

Check the following links on how to manage cookies in the most popular Internet browsers:
Chrome: https://support.google.com/chrome/answer/95647?hl=hr
Firefox: https://support.mozilla.org/hr/kb/Kola%C4%8Di%C4%87i
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies


3. How will we use your personal data information

We collect, process and use your personal information in accordance with applicable laws and above all:

a) for conclusion of the contract and delivering the ordered products, or for the purpose of fulfilling the obligations imposed by our contract
b) Based on our legitimate interests, above all to control and ensure the high-quality standards of our services and products, and thereby achieve your satisfaction, especially for sending information about our products and services; and
c) Based on your individual and unquestioned privileges given freely to the clearly indicated purpose of data collection.


4. Who has access to your personal data

Your personal information may be accessed by other recipients solely in the manner provided by the applicable regulations and based on the relevant contracts that ensure a high level of personal data protection.

We cooperate with partners which help us to provide and improve our services and products and make our direct communication with you more effective. Access to your personal information is provided to authorized external data processors for processing personal data on behalf of our company, based on our explicit instructions and through contract agreements. These partners are obliged to strictly comply with the obligation of confidentiality in accordance with these Terms and conditions, with the contracts that we have concluded with them and in accordance with the obligations of the GDPR.

Our chosen external data processors are primarily the persons and companies that provide us with deliveries of products and services, IT services and maintenance services for business applications, legal services and other services related to the business of our company, without which we would be able to ensure fulfillment of our contractual obligations towards you and provide you with a high level of quality of our services and products.

Providing access to data to other legal or natural persons is always limited to the measure necessary to achieve the purpose for which the data have been collected and implemented in accordance with the applicable regulations. At the same time, we guarantee that no personal data is processed in third countries outside the European Union territory

5. Your rights

We ensure a provision of your rights related to the processing of your personal data. First, we ensure you following rights:

a) Right to access

You have right to request confirmation of whether we process your information and, if so, get access to that information. In case we handle a larger amount of data pertaining to you, we may ask you to specify your request for delivery of certain specific data groups that we opt out of you.

b) Right to correct any information that we have about you

In case you notice that we are processing inaccurate or incomplete data, or you want to change them, you have the right to request correction of the same or to complete your personal data. To ensure that we always handle only accurate personal information about you, you need to let us know all their changes.

c) Right to Delete ("Right to be forgotten")

You can ask for your personal data to be deleted when, for example, you have withdrawn your privacy to process your information, if your personal data is processed illegally or when your data is no longer necessary for the purposes for which they were collected or processed in any way. However, please be assured that we will not be able to delete your information if they are needed to comply with legal obligations, contractual obligations, and other legal grounds in the Privacy Policy.

d) Right to restriction of processing

You have the right to obtain a limit on the processing of your personal information, which you can requested, for example, if you have file the complaint against the processing of data, if you are in any doubt to the processed accuracy of your personal data or the lawfulness of their processing, but you do not want these data to be deleted or you still need it for the realization of legal requirements.

e) Right to lodge a complaint

Regarding to your special situation, you can at any time file a complaint about the processing of your personal information and we will limit the processing of your personal data. Also, we will delete this information and stop processing them, unless we prove that there are reasoned and legitimate legal grounds for keeping them.

Furthermore, you have right at any time to object to the processing of your personal information for purposes of direct marketing. After filing your complaint, your personal information will stop processing for this purpose.

f) Right to lodge a complaint with a supervisory authority

If you consider that processing of your personal information is in contravention with General Data Protection Regulation, you have the right to lodge a complaint with a supervisory authority. Supervisory Authority for Republic of Croatia is Croatian Personal Data Protection Agency with headquarters at: Martićeva ulica 14, 10000 Zagreb, Croatia, web: http://azop.hr/, phone: +385 1 4609 000.

g) Right to withdraw consent

If processing of your personal information is based on your consent, you have the right to withdraw it at any consequences.

Fulfillment of this rights you can required:

  • personally, in the headquarters Oprema-Intercom d.o.o. at Gospodarska ulica 3, 42202 Trnovec Bartolovečki, Croatia
  • by calling at +385 42 819183,
  • electronically to the e-mail address: gdpr (na) oprema-intercom (tocka) com
  • writing to Oprema-Intercom d.o.o. at Gospodarska ulica 3, 42202 Trnovec Bartolovečki, Croatia.

We will reply to your request as soon as possible and no later than one month following the request. In the event of the inability to secure your identity, we will be free to request further verification of your identity.


6. Period and place of data storage

The storage period of the personal data we collect depends on the processing purpose for which they are collected. We retain your personal data during the process for conclusion of the contract and by using our services or products and terminating them upon termination of the contractual relationship, upon expiration of any statutory obligation or non-existence of the legal basis of the Privacy Policy relating to the processing of your personal data.

We will keep your personal data in case of a forced payment of unpaid receivables or by complaint about the product or services within the deadline, until the completion proceedings in accordance with the applicable rules of jurisdiction.

By processing Personal data generally valid:

a) based on a consent for the time that is explicitly stated in consent, until the withdraw;
b) for fulfilling our legal obligations or authority in the period specified by law
c) for fulfilling the contract during the term of the contract;
d) based on legitimate interests for direct marketing, during the term of the contract, respectively until received the objection on the processing personal data for this purpose.


7. nhance of this rule

We reserve the right text of this Privacy Policy to occasionally adapt and improve, primarily for respecting the legal changes, respectively, changes in the purposes and methods of processing. However, we will not restrict your rights arising out of this Privacy Policy.

In case there are changes to policies that affect your rights, we will notify you in a timely manner and directly in an appropriate manner.


These Rules were published on May 24th, 2018.

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